Refund and Returns Policy
Thank you for choosing One Ten Fashion! We want you to be completely satisfied with your purchase. If your product is damaged, this information tells you how to get a Return or Refund.
What can be returned?
Currently, we only accept returns for damaged Products.
What is required for a return?
To process your return, the following is mandatory:
- Clear Unboxing Video: A video of you opening the package and inspecting the dress for any damage. This video is important to verify your Refund or Return.
- Invoice.
- Contact: Please call us at 8148110110 to initiate the return or Refund process. Our representatives will guide you through the next steps.
Time Frame for Returns:
We recommend contacting us as soon as possible, but no later than 3 days after receiving a damaged Product, to initiate your return.
Important Notes:
- We are not responsible for damage caused by improper washing, drying, or ironing of the dress.
- To return or refund your Product, it must be damaged as allowed by our policy and the unboxing video should clearly show its condition.
- No cancellation once the order has been placed
Contact Us:
If you have any questions about our Refund and Returns Policy, Feel Free to contact us by calling 8148110110.
We are committed to providing you with a positive shopping experience. Thank you for your understanding!
Happy Shopping!
